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All requests for returns/exchange shall be scrutinized in detail by MiniRoo in accordance with its policies and practices. MiniRoo shall not have any obligation to accept the return/exchange of products delivered, but it may accept requests for returns/exchange at its discretion.
In case a request for return/exchange of products is approved by MiniRoo, the products will be picked up at the delivery address to which the products were originally delivered by MiniRoo.
In the event that your request for return of a product is approved, MiniRoo will issue a Credit Note to your MiniRoo account of the same value as the amount paid by you for the product that is returned. In the event that your request for exchange of a product is approved MiniRoo will facilitate the exchange for the product supplied to you.
In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing order, we will charge the customer the additional charges we had to bear to have the item(s) packaged and shipped again. The order package cannot be cancelled after attempted delivery and neither will a credit note be issued for the same.
We will try our best to stick to the colors of the clothing, toys, food and other items on our website. However, one must take note that computer displays often vary from screen to screen and what is rendered on one computer screen sometimes looks slightly different on another computer screen. As a result, what you might receive might look slightly different in terms of texture or color. This perceived difference, if any, will be because of the differences in screen color rendering.
Any return requests have to be sent to us within 48 hours of receipt of product.
For all return requests please email us at firstname.lastname@example.org
When you visit our website, you are communicating with us electronically. You will be required to provide a valid phone number and e-mail address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Either party may refer such dispute for final resolution by arbitration under the Arbitration and Conciliation Act 1996. The Tribunal shall consist of one (1) arbitrator appointed by MiniRoo. The arbitration proceedings shall be held at Chennai, Tamil Nadu, India. The language to be used in the arbitral proceedings shall be English.
Subject to the above, the Courts at Chennai shall have exclusive jurisdiction.