SHIPPING & RETURNS POLICY

Shipping Charges, Duration and others
In the case of multiple products under your order, the products will be shipped in parts or together depending on the vendor and the delivery duration mentioned in the product information page.
Shipping will be charged for order below Rs 3,000 and will be free for orders above Rs 3,000.
Shipping is done through respectable logistics companies but MiniRoo will not be liable for delays due to natural disasters, pandemic, epidemic or any situation beyond our control.

  • Orders
  •      
    Orders once confirmed, can not be cancelled.

  • Returns and refunds 

  • All requests for returns/exchange shall be scrutinized in detail by MiniRoo in accordance with its policies and practices. MiniRoo shall not have any obligation to accept the return/exchange of products delivered, but it may accept requests for returns/exchange at its discretion.

    In case a request for return/exchange of products is approved by MiniRoo, the products will be picked up at the delivery address to which the products were originally delivered by MiniRoo.

    In the event that your request for return of a product is approved, MiniRoo will issue a Credit Note to your MiniRoo account of the same value as the amount paid by you for the product that is returned. In the event that your request for exchange of a product is approved MiniRoo will facilitate the exchange for the product supplied to you. 

    In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing order, we will charge the customer the additional charges we had to bear to have the item(s) packaged and shipped again. The order package cannot be cancelled after attempted delivery and neither will a credit note be issued for the same.

    We will try our best to stick to the colors of the clothing, toys, food and other items on our website. However, one must take note that computer displays often vary from screen to screen and what is rendered on one computer screen sometimes looks slightly different on another computer screen. As a result, what you might receive might look slightly different in terms of texture or color. This perceived difference, if any, will be because of the differences in screen color rendering.

    Any return requests have to be sent to us within 48 hours of receipt of product.

    For all return requests please email us at customercare@miniroo.in


    Communication

    When you visit our website, you are communicating with us electronically. You will be required to provide a valid phone number and e-mail address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.

    Amendments

    We reserve the right to unilaterally make changes to our website, policies, and these Terms of Use at any time. You will be subject to the policies and Terms of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). 

    Severability

    If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining portion of these Terms of Use.

    Events beyond our reasonable control

    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. 

    Waiver

    If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

    Dispute Resolution 

    Either party may refer such dispute for final resolution by arbitration under the Arbitration and Conciliation Act 1996. The Tribunal shall consist of one (1) arbitrator appointed by MiniRoo. The arbitration proceedings shall be held at Chennai, Tamil Nadu, India. The language to be used in the arbitral proceedings shall be English. 

    Subject to the above, the Courts at Chennai shall have exclusive jurisdiction.

    Governing Law 

    The validity, construction and enforceability of these Terms of Use, the Privacy Policy and other policies shall be governed and construed in accordance with the laws of India. 

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